1. Purpose & scope
This Acceptable Use Policy ("AUP") outlines the rules governing conduct on WOO ("Platform"). By using our platform, you agree to comply with this policy, our Terms of Service, and all applicable laws.
WOO is a real-life dating platform connecting people through physical business cards with QR codes and verified messaging.
Any use of WOO in violation of this policy may result in:
- Immediate account suspension
- Permanent account termination
- Forfeiture of refunds
- Legal action if applicable
2. Permitted use
WOO permits users to:
- Create authentic profiles with real information
- Build genuine connections with verified users
- Exchange introductions via verified messaging
- Order physical business cards with QR codes
- Share profile information via QR codes
- Send respectful, genuine messages
Users agree to use WOO solely for:
- Legitimate connections in the real world
- Identity-verified community interactions
- Safe, consensual adult connections
3. Account verification & anti-spam measures
To maintain a secure, high-quality community, WOO utilizes:
- Selfie verification: anyone who scans a WOO card must verify their identity with a current selfie before connecting
- Age verification: all users must verify they are 18+
- Verification payment: £2 to connect
- QR code matching: connections initiated through physical cards only
- Real-world first: designed for in-person meetings, not app-based relationships
Users agree not to:
- Misuse the verification fee for unsolicited connections
- Send spam, promotional material, or mass solicitations
- Use the platform for commercial purposes
- Bypass or manipulate the verification system
- Create fake profiles or use misleading information
4. Prohibited conduct & content
Users are strictly prohibited from engaging in:
4.1 Harassment & abuse
- Harassment, hate speech, or threats
- Abusive, insulting, or degrading language
- Racism, sexism, homophobia, or discrimination
- Stalking, doxxing, or non-consensual contact
- Repeated unwanted messages after being asked to stop
4.2 Fraud & deception
- Creating fake profiles or impersonating others
- Using false photos or misleading information
- Catfishing or deceiving other users
- Financial scams or money theft schemes
- Card testing or fraudulent payment attempts
- Attempting to manipulate platform systems
- Filing fraudulent chargebacks or disputing legitimate charges
4.3 Illegal activities & adult services
- Offering or soliciting prostitution or escort services
- Soliciting or offering illegal acts or substances
- Sex trafficking or exploitation
- Child exploitation or grooming (automatic referral to authorities)
- Any illegal activity under UK or international law
4.4 Explicit & adult content
- Sharing nude, sexual, or explicit images
- Soliciting explicit content from other users
- Sexual coercion or non-consensual sexual contact
- Posting pornographic or sexually explicit material
- Using the platform as a sex work marketplace
4.5 Spam & commercial misuse
- Spam, mass messaging, or unsolicited solicitation
- Commercial advertising or promotional campaigns
- Multi-level marketing (MLM) schemes
- Pyramid schemes or financial recruitment
- Cryptocurrency or investment solicitation
- Using the platform for business purposes without permission
4.6 Manipulation & system abuse
- Automated bots or scripts
- Attempting to bypass verification or safety measures
- Manipulating refund systems or exploiting platform mechanics
- Operating multiple accounts to circumvent bans
- Attempting to access other users' private information
5. Refund & deposit terms
Verification fee (£2):
- User pays £2 to be verified and connect with the card giver
- The verification fee is refunded if the verification fails or is not accepted by the card giver within 14 days
- The fee ensures users are genuine and serious about connecting
Refund policy:
- If the profile user does NOT respond within 14 days: 100% auto-refund
- If user violates this AUP: funds forfeited, no refund
- If user requests a legitimate refund: processed within 5 business days
- Chargebacks: fraudulent chargebacks result in a permanent account ban
Funds are held by Stripe (our payment processor) and subject to:
- Stripe's standard dispute resolution
- Chargeback investigations (we reverse fraudulent claims)
- 14-day holding periods for matching outcomes
Users agree not to:
- File fraudulent chargebacks or disputes
- Attempt to manipulate the 14-day refund window
- File multiple refund requests for the same transaction
- Bypass verification to claim false refunds
6. Conduct expectations
Users agree to:
- Treat all users with respect and dignity
- Communicate honestly and authentically
- Accept that not all messages will receive replies
- Respect user boundaries and requests
- Report violations immediately to hello@woo-irl.me
- Comply with all requests from the WOO moderation team
Users understand that:
- WOO is a real-world dating platform (not a guaranteed service)
- Messages may not be answered (this is normal)
- The £2 fee is for verification, not a guarantee of engagement
- Other users have the right to ignore or block messages
7. Monitoring & enforcement
WOO reserves the right to:
- Review flagged conversations and user reports
- Verify user identity and information
- Suspend or terminate accounts immediately for violations
- Permanently ban repeat offenders
- Forfeit funds without refund for violations
- Report illegal activity to law enforcement
- Take legal action if necessary
No notice required: WOO may suspend or terminate accounts WITHOUT prior warning if violations are severe or pose safety risks.
Appeal process:
- Users may appeal suspensions within 30 days to hello@woo-irl.me
- Appeals are reviewed by our moderation team
- Final decisions are binding
8. Child protection & mandatory reporting
WOO has ZERO tolerance for:
- Child exploitation or abuse
- Grooming of minors
- Child sexual abuse material (CSAM)
If WOO becomes aware of child exploitation:
- We immediately suspend the account
- We report to the National Crime Agency's CEOP Safety Centre
- We report child sexual abuse material to the Internet Watch Foundation (IWF)
- We cooperate with law enforcement
All users certify they are 18+ and consent to age verification.
9. Data & privacy
WOO collects and stores:
- Real name, birthdate, email
- Selfie verification photo (for people who scan a card)
- Profile information
- Message history
- Payment information (via Stripe)
- IP address and device information
Users understand:
- Data is encrypted and securely stored
- Birthdate is encrypted and never shared
- Selfies are used for verification only
- Message history is deleted if account is terminated
- Data may be provided to law enforcement if required
For full privacy details, see our Privacy Policy.
10. Third-party services
WOO uses third-party services:
- Stripe: payment processing
- Supabase: data storage and authentication
- Gelato: physical card printing and fulfilment
- Resend: email notifications
These services have their own privacy policies and terms of service. Users are responsible for reviewing them.
11. Limitation of liability
WOO is provided "as is." We are not responsible for:
- User-to-user interactions or disputes
- Romantic outcomes or lack thereof
- Messages that are ignored or unanswered
- Safety issues arising from real-world meetings
- Third-party service failures (Stripe, Gelato, etc.)
Users meet others AT THEIR OWN RISK and should always:
- Meet in public places
- Tell a friend where they're going
- Trust their instincts
- Report safety concerns to police if necessary
12. Amendments
WOO reserves the right to update this AUP at any time. Continued use of the platform constitutes acceptance of changes. Significant changes will be notified via email and the website.
13. Contact & support
Questions or reports? Email hello@woo-irl.me. Report violations immediately. Report safety concerns to the police first, then us.